Privacy Policy

1. Introduction

Welcome to CreatorsHub ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform and our Meta (Facebook/Instagram) integrations.

2. Data We Collect via Meta APIs

When you use "Login with Facebook/Instagram" or connect your social accounts, we may collect:

• Public Profile Information: Name, profile picture, and username.
• Email Address: To create and verify your account.
• Insights/Analytics: (If applicable) Follower counts, engagement metrics, and post data to provide creator analytics.

3. Other Information We Collect

We collect several types of information from and about users of our platform:

• Personal Information: Name, email address, phone number, payment information, and other contact details you provide when creating an account.
• Profile Information: Username, bio, profile picture, social media links, and other information you choose to add to your creator profile.
• Usage Data: Information about how you use our platform, including pages visited, features used, and interactions with other users.
• Transaction Data: Details about purchases, bookings, memberships, and other transactions made through our platform.
• Communication Data: Messages, comments, and other communications you send through our platform.
• Technical Data: IP address, browser type, device information, operating system, and other technical information collected automatically.

4. How We Use Your Data

We use the data collected to:

• Provide and maintain the CreatorsHub platform
• Analyze creator performance and provide insights
• Communicate updates or support
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Personalize and improve your experience on our platform
• Comply with legal obligations

Note: We do not sell your personal data to third parties.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• With Other Users: Your public profile information and content may be visible to other users of the platform.
• For Legal Reasons: We may disclose information if required by law or in response to valid requests by public authorities. See Section 14 for our detailed law enforcement request procedures.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
• With Your Consent: We may share information for any other purpose disclosed to you and with your consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Meta data is stored securely and refreshed according to Meta's developer policies. When we no longer need your information, we will securely delete or anonymize it.

8. Data Deletion Instructions (Required by Meta)

We provide a way for users to request the deletion of their data. You may request that we delete your data by following these steps:

We will process your request and delete all associated data from our servers within 30 days.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct or update your personal information
• Delete your personal information
• Object to or restrict certain processing of your information
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy.

14. Law Enforcement & Public Authority Requests

We have established internal policies and procedures for handling requests from law enforcement agencies, government bodies, and other public authorities for user data. These include:

• Legality Review: All requests are reviewed for legal validity before any data is disclosed. We verify that the request is issued by a legitimate authority with proper jurisdiction and complies with applicable laws.
• Right to Challenge: We reserve the right to challenge or refuse any request that is overly broad, legally deficient, or inconsistent with applicable privacy laws and fundamental rights.
• Data Minimization: When complying with a valid request, we disclose only the minimum amount of personal data necessary to satisfy the request.
• User Notification: Unless prohibited by law or court order, we will make reasonable efforts to notify affected users before disclosing their data, giving them the opportunity to seek legal remedies.
• Documentation: We maintain records of all public authority data requests, including our responses, the legal reasoning involved, and any legal counsel consulted.

15. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

16. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: